Return & Refund Policy

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return or exchange. We do not have “Final Sale” items; all products are eligible for return within this period.

2. Eligibility & Condition

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in New condition.
• Packaging: Items must be returned in their original packaging with all tags and accessories.
• Applicability: We accept returns for both defective products (damaged/wrong item) and non-defective products (change of mind/remorse).

3. Fees & Costs

We believe in a risk-free shopping experience:

• Return Shipping: 100% Free. We provide the label.
• Restocking Fee: No restocking fee ($0.00).
• Exchanges: We accept exchanges for different sizes or products.

4. The Return Process

To initiate a return, please follow these steps:

1. Contact our support team at support@omberlo.shop to request a return.
2. We will send you a pre-paid return shipping label via email.
3. Download and Print the label and attach it to your package.
4. Mail the package from your nearest post office or carrier drop-off point.

5. Refund Timeline

Once we receive and inspect your returned item at our warehouse, we will process your refund immediately. The funds will be returned to your original payment method (Visa, Mastercard, Amex, etc.).

Timeline: It takes approximately 3 business days for the refund to appear in your account after the return has been processed.