Frequently Asked Questions (FAQ)

Shipping is always free at OMBERLO. No minimum purchase is required, and there are no hidden fees at checkout.

Orders are processed in 0-1 business day. Delivery typically takes 2-5 business days across the Big 5 countries (USA, UK, Canada, Australia, and New Zealand).

We ship from a network of regional warehouses located within the Big 5 countries to ensure the fastest possible delivery to your door.

We offer a 30-day return window for both defective and non-defective (change of mind) products. Items must be in new condition and in original packaging.

Yes! We provide a free Download and Print return label. There are no restocking fees ($0.00).

Once your return is processed at our facility, the refund will be issued to your original payment method within 3 business days.

Yes, but you must contact us at support@omberlo.shop in less than 24 hours after placing your order to modify or cancel it.

Once shipped, you will receive an email/SMS with a tracking number. You can also visit our tracking page to see real-time updates.

We accept Visa, Mastercard, American Express, Maestro, UnionPay